How Answering a Simple Email Can Make You Money on eBay
It’s quite amazing how many sellers on eBay can’t take the time to answer a simple email. They could have potential buyer who just wants more information about the product and they don’t respond until a week later, if at all.
To put it frankly. do not even bother even thinking about starting an eBay business if this sounds like something you would do. Believe me, you have zero chance of success.
Some people treat business emails, like they do personal emails. Personal emails can wait. That’s what yahoo and hotmail accounts are for.
If you are working and you receive an email in regards to your business. put whatever you’re doing on hold. Answer the email. The person will be so impressed that you took the time answer the email so quickly.
They can’t help but be overwhelmed by your professional attitude. They feel impressed that you took the time to answer the question they had.
What’s really shocking is the sellers who don’t respond to an email even thought he person is basically telling them that they are going to buy their product. They just need to a little bit more information on it.
For instance, if somebody emails you asking what the combined shipping cost would be if they bought product A and Product B. That’s an example of a buying question. Don’t stall. Drop whatever it is you may be doing and answer it. Don’t give them time change their mind. You want to strike while the iron is hot!
It also works for dissatisfied customers. Let’s say you ship somebody the wrong item. It happens to all of us at one time or another. Then the buyer sends you an email and he doesn’t exactly sound too pleased.
The terrible eBay sellers would just want to deal with this. They’d much rather avoid or postpone an email response to an angry email. The great sellers, on the other hand though, answer it right away. It always calms down the buyer because he knows that his problem was acknowledged and the seller will try to remedy the situation.
Filed under: Internet Business