How To Get Inside A Customer’s Head

by John “Angel” Anghelache

People in general have certain desires that make them respond.

These desires represent hot button triggers that initiate response. If you knew what secrets hid deep in the heart of your prospects you could…

Get Them To Buy

In other words, if you want to sell more products and services, you must learn to target those wants. Here’s how it’s done.

Your prospects are afraid and don’t believe you. They want to give you the benefit of the doubt. But, for the most part, they are scared skeptics.

They don’t want to believe anything you say about the product for sale. They are also afraid of making a mistake… and… getting burned… again. In a figurative way, they are…

Gripping Their Dollars With All Their Might

For this reason, you must make them feel comfortable. Like so…

Give them a way to get in touch with you offline. People are much more comfortable buying from a company they can get in touch with in person.

Next…

Prospects, in general, are looking for the best deal they can get. They don’t want to lose out to someone else. You can use this fear of loss to your advantage.

Fear Of Loss Is A Greater Motivator Than The Opportunity For Gain

To get the greatest response, build urgency into your ad. Whenever possible have a deadline when the sale ends.

Let’s see, what else?

Prospects are needy of praise. They seek status. They want others to look up to them.

These are some of the most powerful secret desires of your prospects. Structure your sales messages in a way that: (1) melts away fear of making the purchase… (2) builds fear or loss of a good deal… and… (3) plays to the egos of your prospects.

You’ll make more sales guaranteed.

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What You Can Do To Avoid Email Scams

by Paul Wilcox

Along with spam advertisements hawking prescription medicines, ‘cheap’ mortgage rates and online gambling sites, there are a number of common scams whose sole goal is to separate you from your money.

One well-known example, circulating for years now, is the Nigerian bank scam. The sender, allegedly the wife or relative of a former dictator or government official (usually in Nigeria, hence the name) tells the sad story of how millions were deposited in a bank account which is no longer accessible. In exchange for your help, they’re willing to share this wealth – for a few mere thousands from your bank account for ‘expenses’. As ludicrous as it seems, people fall for this every year. In one well-publicized case an elderly Czech man who had lost his life savings to this scam shot the Nigerian consul in Prague.

Other scams offer investments with huge paybacks. They always claim to be risk-free naturally, but once you’ve sent them your money it’s highly unlikely you’ll ever see any of it again, let alone profit. A similar scam involves credit cards for people with poor credit ratings. You send them a security deposit and processing charge and they send you a credit card. Unfortunately, once they have your fees you’ll never hear from them again.

These scams can also effect legitimate businesses you might be dealing with. Because there is so much spam these days, the email services are working hard to filter it out. These filters can sometimes stop legitimate messages, however, and you may not receive something you wanted.

How To Sidestep These Scams

Never reply to spam. Doing so simply indicates to the spammer that your e-mail address is valid, and you’ll receive more spam than before. Some spam contains a message offering to remove your e-mail address from their mailing list. Don’t use even this service – it’s nothing but another method for verifying e-mail addresses.

Above all, never give your credit card number, bank account details or private data to anyone unknown over the Internet. PayPal, for example, and other legitimate online businesses will never ask for your password in an email. One common scam is to fake return addresses and tailor subject lines and content so the message appears to be from them or another financial institution ‘confirming’ your information. Don’t fall for them.

How do you know whether it’s spam? Since, one man’s spam is sometimes another’s welcomed advertisement, there’s no perfect answer. But there is one good rule of thumb: if you don’t recognize the sender, it’s probably not someone you want to hear from. After all, how many former dictators in Nigeria are you likely to know?

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How To Spot Common Spam Scams

by Paul Wilcox

Most of us get spam trying to sell us things, most commonly prescriptions, cheap mortgage rates, online gambling and other, more “adult” topics. Most of us just delete them or hit the “spam” button and move on. There are some other types of spam that are a little more serious, however.

One of the most common is the Nigerian bank scam. Someone sends you an email pretending to have some kind of relationship to a government official who has recently died, most often in Nigeria. They claim to know about money that was deposited in a secret account that is not accessible to them. In exchange for paying the “transfer fees” and accepting the money in your account, you get to keep a large portion of it. Of course, there is no money and they just want to get your bank account information and the transfer fees you send them.

Another fairly common scam is investments with extraordinary returns. They’ll claim to be risk-free but this is obviously not the case. Once you send them your initial investment, it’s highly unlikely you’ll ever hear from them again, unless it’s to ask for more money.

These fake offers are particularly bad for legitimate businesses who use email for doing business. Because so much email is spam, the internet service providers and email hosting companies work hard to filter it out. But these filters can sometimes stop legitimate email from businesses you want to hear from.

How To Avoid Getting Stung

First, never reply to spam. This just tells the spammer that your email is in fact valid and the amount of spam you’ll receive will quickly multiply. Some spam will even include a link at the bottom for removing yourself from their list. If it’s a true spam email, don’t use this – it just confirms your email address as well. If you did sign up to receive the email however, this is a legitimate way of removing yourself from future mailings.

Above all, never give your credit card number, bank account details or private data to anyone unknown over the Internet. PayPal, for example, and other legitimate online businesses will never ask for your password in an email. One common scam is to fake return addresses and tailor subject lines and content so the message appears to be from them or another financial institution ‘confirming’ your information. Don’t fall for them.

What is spam to one person may be a welcomed advertisement to another, so it isn’t a simple thing to stop. But in general, if you don’t recognize the person sending you the message, it’s probably not someone you wanted to hear from. After all, how many former dictators can there really be in Nigeria?

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5 New And Lesser-Known Online Business Ideas

by Kim and Charles Petty

1. Ask people to find a hidden link in your ad copy. If they find the hidden link, tell them they will get a prize or freebie by clicking on it. This will increase the chance that they will buy your product or service because they will read your whole ad copy.

2. Start a members only web site. Tell visitors what’s in your members only site and what it costs to get access. Offer them a free membership, if, in exchange they link to your web site, post your banner on their home page or agree to advertise your web site in their e-zine for a set period of time. Usually they will agree to the free advertising to save money. This is a powerful way to get free advertising.

3. Want a popular discussion board? This technique is based on the number of postings made by any one person. You could give away a free product or service to any person that posts ten or more messages on your discussion in a month. It could be a free e-book, report, e-mail consulting etc. Just keep track of everyone’s postings each month. This could also work for e-mail discussion lists.

4. Give your visitors an instant article directory. Tell your visitors they can instantly add a free article directory to their web site by linking to yours. Just place your ad or banner ad on top of the article directory for your main product or service. All those links can add up to a large amount of traffic for your web site.

5. There a millions of web sites on the internet. Instead of marketing your web site as a web site. Market it as a free web book. Design your web site with a title page, table of contents, chapters, etc. Just place your ad or banner for your product or service on the top of each web page. —-

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What Can You Do To Help Stop The Spread Of Viruses?

by Paul Wilcox

These days, most computer users realize they need to be using antivirus software. The trouble is, there is a lot of equipment providing services to these users on the internet. What is being done to protect them from virus infections?

Computer viruses attack servers – web, file, ftp and e-mail, along with routers and other network gear – along with individual PC’s.

Servers are usually substantially the same as PC’s only with more memory, disk space and processors. Web servers house web pages and programs for Internet users, e-mail servers store, send and receive e-mail, and file and ftp servers make possible storage and distribution of all manner of files for other systems. Routers are simply specialized computers, with proprietary operating systems, for routing network traffic.

Because of that fact, they’re often vulnerable to the same viruses and other internet security threats that the average desktop system is. They also need to run antivirus software, firewalls and other forms of protection.

What else can be done?

Since servers and routers provide services to multiple, sometimes thousands, of user systems they’re more frequently attacked. Users can help administrators of these systems by keeping their own systems clean and refraining from passing on viruses to others across them. Administrators can help themselves by forgoing the temptation to use them as personal computers with full e-mail clients, word processing software, and fully enabled browsers.

By keeping your computer protected by antivirus, firewall and other internet security software you help to minimize the target area for the attacks to hit. It can also help to keep your browser and operating system updated with the latest patches, and possibly even run an alternative browser such as Firefox instead of Internet Explorer.

Avoid booting from or loading software from CD’s, DVD’s or other disks that haven’t been scanned for viruses, if you’re not sure of the source. If a single file on one of those disks contains a virus, it can spread like wildfire.

FTP servers, used to store and provide sending and receiving of files over networks, should become a thing of the past. Vanilla ftp (File Transfer Protocol) can’t be secured since passwords are passed in clear text (unencrypted) over the network where they can be picked up by sniffers. Sniffers are software and/or hardware used to spy on networks. Secure FTP versions should be used instead.

It’s up to all of us to make sure these systems remain secure – not just the system administrators. They have a lot of work on their plate and aren’t always as quick to respond to security issues as they would like.

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10 Super Charged Ways To Spark Your Sales

by Kim and Charles Petty

1. Add a free interactive game to your web site. You could hire someone to create it. The game should be related to the theme of your web site.

2. Train your employees as a team instead of just individuals. Everyone must do their job in order for the others do theirs.

3. Make people feel like it’s their idea to buy, they will be less hesitant. Tell them in your ad “You’re making a smart decision for buying our product”.

4. Promote yourself as well as your products. Write articles, ebooks, reports, etc. When you endorse products, people will think your statement is credible.

5. Show your prospects a group of testimonials that stand up for your product. People are more likely to agree with a group than have a different opinion.

6. Maximize your advertising budget and don’t go broke like the big web sites. All you need is a small group of loyal customers to sell back end products.

7. Sell to the people that join your affiliate program. They are more likely to by your products because they are interested in selling them for commission.

8. Offer a deluxe product or service as an up sell or back end product. You won’t have to create a totally new product just add on to your main one.

9. Tell people what they’re thinking and feeling as they read your ad. Most people will actually do it. Your statements should help sell your product.

10. Make your product offer very rare. People perceive things that are rare as being more valuable. You could use a limited time offer or free bonuses.

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20 Possible Reasons Why Your Business Is Failing

by Kim and Charles Petty

1. You don’t offer free original content.

2. You don’t use a signature file on your e-mails.

3. You don’t offer free software.

4. You don’t have your own domain name.

5. You don’t offer a free contest or sweepstakes.

6. You don’t test and improve your ad copy.

7. You don’t offer a free web site directory.

8. You don’t give people any urgency to buy now.

9. You don’t offer a free e-zine.

10. You don’t attract the target audience that would buy your product or service.

11. You don’t offer a free community.

12 You don’t let people read your ad before they get your freebie.

13. You don’t offer a free affiliate program.

14. You don’t make your web site look professional.

15. You don’t offer a free online service.

16. You don’t give people as many ordering options as possible.

17. You don’t offer free current information.

18. You don’t let people know anything about your business.

19. You don’t offer free samples of your product or service.

20. You don’t make people feel safe and secure when they order.

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10 Ways To Improve Your Customer Service

by Kim and Charles Petty

1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.

2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products.

3. Make it easy for your customers to navigate on your web site. Have a “FAQ” page on your Web site to explain anything that might confuse your customers. Ask them to fill out an electronic survey to find out how make your web site more customer friendly.

4. Resolve your customers complaints quickly and successfully. Answer all e-mail and phone calls within an hour. If possible, you the owner of the business, personally take care of the problem. This will show your customers you really care about them.

5. Make it easy for your customers to contact you. Offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink your e-mail address so customers won’t have to type it. Offer toll free numbers for phone and fax contacts.

6. Make sure employees know and use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual customer, each one has different concerns, needs and wants.

7. Give your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays. Award bonuses to your customers who make a big purchase.

8. Always be polite to your customers. Use the words your welcome, please, and thank you. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way.

9. Reward customers a point for every one dollar they spend. Let’s say customers can get a free computer for 300 points. That means customers will spend $300 dollars on your products and services to get enough points to get the free computer.

10. Build strong relationships with your customers. Invite them to company meetings, luncheons, workshops or seminars. Create special events for your customers like parties, barbecue’s, dances etc. This will make them feel important when you include them in regular business operations and special events.

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Key Aspects Of Finding People Online

by Chris Channing

The Internet has given everyone the ability to connect to each other and share information. One type of information that can be shared is contact information- so as to better keep in touch with friends and family members no matter how far they are apart. But in order to get results, the right services need to be made use of.

Jobs in today’s market are becoming increasingly competitive. It has made employers rather greedy in what they want in an employee- and the Internet has enabled them to do so. Searching public domain criminal records has allowed employers to select which candidates are more trustworthy, and which are more likely to be of little benefit to a company and their services.

Social security numbers can be searched for as well, but care should be taken in doing so. Since social security numbers are essentially used as one’s identification number, giving this number out could endanger one’s identity. Thus, only respected websites should be trusted in searching such information. This option is also commonly used by employers, but also perhaps by family members who would know one’s social security number under legitimate means.

Full reports of background checks are also made available to consumers and employers. For employers, a full background check enables them to select only trustworthy individuals. For consumers, it helps find out which neighbors are safe and which should be avoided. Those who own rental properties will also make use of the background checking tools made available over the Internet.

Not all people searches are of bad nature. If one simply wants to find out who called them, they can do a reverse phone lookup. Reverse phone number lookups allow users to search the Internet for a number that might have called them. In effect, details about the user will be made available. Reverse phone number lookups are commonly paid for as well, although public domain phone numbers are usually free to search. Those who were called by a mobile phone will need to pay to get results, as services must pay to access the records themselves.

In the end, even searching for one’s name can turn up impressive results in a search engine. It can help find links to social networking websites, where users may have profiles. It can also make finding criminal records, addresses, and phone numbers quite easier. Whatever the case, this should be the first option one should investigate for free information.

Final Thoughts

Finding someone online has become as easy as putting in a phone number, name, or social security number. But to get the best results, or any results at all, consumers will often have to shell out money for premium results. In most cases, basic information can be obtained that can help consumers get on track of someone’s trail- whether for determining their worth or for keeping in touch with them.

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Choose Online Games Fit for Your Children

by John

There has always been a debate on whether parents should let their children surf the net to play Online flash games or not. Children constantly need to be enlightened and entertained so that they do not get bore and lose interest in their studies, which is very important in building their career. Some strongly oppose this idea whereas others embrace it. The answer to this problem actually lies somewhere in the middle parents should let their children surf the net, but choose the web pages they should surf wisely. You could consider that choosing could also be a problem if it were not for online games.

Online flash games represent the safest way for your children to surf the net as well as the funniest way. Enlightenment and entertainment both can be accomplished via online games. Though there are issues that relate that the computer games take up all of the children’s time, which should be otherwise spent doing homework.

There are thousands of web sites that have free online games and your sole problem would now be choosing the right one. Moreover, if you let your children play online flash games you do not have to spend money on games anymore, so you can say that you have solved two problems at once. The variety of online games existing today is enormous and you can rest assured that you will find more than twenty online flash games for your children to play.

If your still have to face another problem and that is choosing the online games most suited for your children and their ages. Though there are several conflicting opinions regarding the generative role of computer but the reality is that there are many computer games that played not just for fun but it also enable children to develop their thought processes.

If you want to play online games, choosing what to play is no problem to you, for you are an adult and are fully capable of making your own decisions, but when it comes to children things are a little different.As a parent you are the one responsible for your children and so your should embrace the idea of your children playing online flash games, but, at the same time, make sure that the games that they are playing are not violent or too addictive. Online games besides improving the thinking skills and spelling skills in children it also aids in problem solving skills.

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