The Business Trends: Project Management and Client Coworkers
For many businesses that are on the cutting edge of new business paradigms, the concept of a geographically isolated business is becoming obsolete. It is entirely possible to put together a business consortium or a project team made of subject matter experts spread across all time zones and from around the world. In fact, this kind of decentralized management of business projects is becoming more of the norm than the exception in the twenty first century business environment.
Blogs, wiccis, and shared working environments. Group sharing environments on the web are becoming more and more common. By setting up a tool set on line in which team members can post status reports, leave emails, update the project management software, file expense reports and stay in touch with each other, you facilitate the kind of communication that keeps the team moving forward successfully. Blogs, private message boards and wiccis are also excellent means by which an ongoing “conversation” can be carried out between team members that anyone can check into and get caught up with the content of what has been done and what is being planned for the project.
Controlled email trees. As the project manager, email is an obvious way to quickly stay in touch with team members. However, it can get chaotic trying to keep up on fast moving email trees. That may be a good reason to trap all emails trees within your online project management software so the contributions of everyone on the team can be captured for further review.
The client coworker
There are segments of every business that have no contact with customers so it is difficult for them to develop a customer service mentality. And if the business itself is not structured to deal with the public or have conventional “customers”, that approach to the business world can be lacking in the workplace. That is why a big business trend in all type of business settings is to change the work ethic internally so that workers view those who use their work as customers.
When properly implemented, each employee actually begins to view each other, their bosses and especially people who rely on their work in other departments as customers or clients. In theory, this approach has as its objective to build that customer service mentality even in workers for whom the outcome of their work is only for internal departments or other workers in the company.
There are some real values to be had by introducing a customer service attitude even to internal support functions within the company. When combined with other empowering techniques such as process improvement and open communications with all levels of management, it can unify an office and put some real life into your staff.
Filed under: Business