A Case Study Displaying Results of Using Six Sigma
A lot of people have wondered how Six Sigma has been implemented in bigger companies. A prime example is General Electric. This corporation morphed into a lean, efficient business through the use of the Six Sigma training process. GE has Six Sigma to thank for making them a success and not a failure.
General Electric was your normal American corporation, fraught with greed and waste on the corporate level. They decided to do the Six Sigma training. Their corporate level workers went through black belt training, the lower level workers the Six Sigma training. After proper training, GE applied the principles of Six Sigma to their business.
Every process was reduced to a set of quantifiable steps. Processes were evaluated and re-evaluated until all waste was eliminated. Executive level employees were taught to ask for input from employees at every level and open lines of communication. This created an atmosphere of maximum efficiency, maximum customer service, and maximum creativity. This change has had a huge impact on productivity and morale, which has continued to set GE apart in their field.
How can Six Sigma training make these profound changes? The process is simple. First, employees who have been through Six Sigma black belt training identify aspects that are Critical to Quality, known as CTQ’s. They identify defects, which in this case means cases where customers were not happy with some aspect of their GE equipment and service. They measure process capabilities to see what the process is capable of delivering.
Once this data has been compiled, Six Sigma training teaches people who use it to identify variation–that is, times when the process failed to deliver the desired outcome. The process is redesigned and controlled for minimal variation and maximum customer satisfaction. Six Sigma is about changing processes to create an efficient and streamlined business.
Creating maximum efficiency and the highest level of customer satisfaction is the result of Six Sigma. This could be the precise thing you need, as well as what you cannot pass up.
Filed under: Business