Customer Service Jobs
I want to see my resume like an employer sees it. How do I do that?
To see your resume, click the view link under online resume category on the left hand side of the page. This will bring up your resume in its own window just as employers will see it.Customer Service Jobs is a great tool for helping you find a job. Our outstanding customer service staff will help you get the most out of the site.
How often do you post schedules?
Weekly – although our scheduling system posts several weeks in advance. Agents are asked to post their availability one to two weeks ahead of the week that is being scheduled. Schedules are posted on a weekly basis and you would know your posted schedule about 4-7 days ahead of that week.No – customers who call generally know what it is they want to order, but may be asking for assistance to identify just the right item. SOME programs require more proactive sales skills than others.
What kind of support will I have while I am working? What if I have questions?
Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support agents, particularly knowledgeable about your program available to you in secure chat rooms, as well as by phone. Similarly, we provide round-the-clock technical support in the event that you have any problems with any of our telephone or computer systems.Unlike the independent contractor model, you do not have to pay for training. Instead we will pay YOU to go through training!Time Tracker uses all your active Customer:Jobs and Service Items. You can hide any customers, jobs, and service items you don’t want transferred to the Time Tracker service, then unhide them again within QuickBooks.
Will I be required to take a test after training?
You will be tested at various points of your training to ensure your ultimate success once you commence taking calls.Time Tracker uses all your active Customer:Jobs and Service Items. You can hide any customers, jobs, and service items you don’t want transferred to the Time Tracker service, then unhide them again within QuickBooks. Details on how to do this are available when you set up Time Tracker.All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or lead by a trainer (or a combination of both).
Can I keep my resume confidential?
Yes. With Customer Service jobs, you choose how your contact information and resume are visibile to employers. After signing up, at any time you may change how employers see your contact information and resume. You have three options: Hidden from employers If you wish to remain anonymous to employers, but want them to see your resume, be sure to remove your contact information from your resume.Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support agents, particularly knowledgeable about your program available to you in secure chat rooms, as well as by phone.
How often do you offer classes?
Class offerings vary by client and by the number of agents we are training at any given time. Typically we offer several sessions of training, however training schedules are fixed and 100% attendance is required.We require agents to use a Plain Old Telephone Service (POTS) that uses copper wire to the home. Alpine Access does not allow agents to use VoIP telephone service that transports calls over any public network as it has potential quality and security issues that are not encountered with POTS. Cable services that are delivered to the home without accessing a public network are acceptable.All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or lead by a trainer (or a combination of both).
Filed under: Careers