A Breakthrough in Viral Marketing: Phone words

by Buck Thompson

Most of us are familiar with reality television shows which have the audience voting for their favorite contestants in a bid to keep them in the show after each episode. To do this they may use a number such as 1300-TEMPO- followed by the performance number of the contestant. Now some of us may wonder, how do we “dial” TEMPO on the phone? Well, actually you are not “dialing” TEMPO. Instead you are dialing the number 83676. The word TEMPO is spelled out by the alphabetic characters written on each number key. In this context the word TEMPO is a phone word.

Though this strategy is quite niche in Australia, its full potential is yet to be uncovered. When used, results have been easily observable through a boost in profits. The right number positions itself in the minds of the customer, creating a long term impact. For example 1300 SPARK can be dialed if you are in a need for an electrician. The numbers associating the brand name are easy to remember. It also has the added benefit of imprinting the brand in the customers mind.

Phone words, if used well, cut down on competition. Nobody will try the yellow pages or the classified columns if they can remember a number and dial it at ease. A company can gain a larger customer base by being exclusive with their number.

The clear advantage of Phone words is that you don’t need to spend a fortune creating a new client base. You actually generate quality leads and yield better results. There is another benefit: if one customer recommends a company to another stating the phone word, it is ensured that the correct company name will be conveyed.

With Phone words, a business is better advertised and response rates are higher; so is the profit for the company. It is important how easily one can remember the phone word and what the message is, when one is marketing via this method.

In Australia, where this concept is in vogue, big names such as AAMI, Hyatt Regency, Telstra, Subway etc have had great responses to phone word campaigns. Leasing the phone word is cheap when compared with other marketing strategies. Service providers like 1300 Easy Dial offer simple, easy to use phone word facilities. You can choose your phone word number from 1300, 1800 or 13 numbers. A 1800 number puts the total call cost on the business that leases the number whereas costs for 13 and 1300 are divided between the customers and the company. Simply communicate your preferences and they will find the best deal for you.

Getting a phone word is simple. To get a fixed word, you have to have rights for a certain area. The word needs to be registered with a service provider. After having done this, you can readily lease the number. With this initial investment, you get excellent returns with a little effort. You can run two parallel services with two Phone words for the same business.

Results of phone word campaigns have led to it being considered a marketing breakthrough. It has given businesses an edge enabling them to earn increased profits quickly for a long term at a low cost. Because of these proven results Phone words are a must have for any business.

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